Refund policy
Last updated
We sell one paid product: the full AI SEO audit report ($9.99 USD, one-time). The free audit is free; nothing to refund there. This page describes exactly how refunds work on the paid report.
Refund window
You can request a refund within 7 days of purchase. After 7 days the sale is considered final.
What qualifies
- Report quality. If the full report does not give you a clear, prioritized fix list for your site, request a refund — no questions about your audit content.
- Technical failure. If the audit failed to generate a report, the PDF did not deliver, or the report is incomplete, we refund immediately.
- Accidental duplicate purchase. If you purchased the same audit twice within 24 hours, the second charge is refunded automatically once we notice or you flag it.
What does not qualify
- Requests outside the 7-day window. We cannot make exceptions because Paddle's clearing window closes.
- Refunds because the audit surfaced fewer issues than expected. The audit returns what your site actually shows — we do not fabricate issues.
- Refunds because fixing the issues did not raise your Google or AI search rankings. We do not guarantee ranking outcomes — see our terms of service.
How to request a refund
Email hello@seoscrape.com from the address you used to purchase, with your Paddle order ID (in your receipt). We process refund requests within 2 business days and the credit appears on your card within 5–10 days depending on your bank.
Who processes the refund
Payments are processed by Paddle, our merchant of record. Refunds are issued through Paddle back to the original payment method. We cannot refund to a different card or account.
Chargebacks
Before opening a chargeback with your bank, please email us first. We refund without dispute when the request qualifies, and we can resolve in days rather than the weeks a chargeback takes. Chargebacks opened without contact may be contested if the request would not have qualified under this policy.
Contact
Refund requests, billing questions: hello@seoscrape.com. See also our terms of service and privacy policy.